Frequently Asked Questions
Get answers and insights to commonly asked questions regarding audio and video for live performances, and information about Sound Connections Group.
We’re Here to Help!
What is your service coverage area?
Sound Connections Group proudly serves the greater West Michigan area, from the lakeshore to Lansing, from Cadillac to Benton Harbor.
We are willing to travel to provide the best service for clients who need us most.
If you’re not sure if we serve your area, feel free to give us a call!
What are your prices?
The cost of a service call is $100 for the first hour and $75 for each additional hour.
This does not include parts or supplies required to perform the service, including rental of a lift, replacement of a piece of equipment, etc.
For system installations it’s based on project size and complexity, please contact us for a quote.
How much will it cost for an estimate?
Estimates and consultations are free of charge!
We do add a retainer to the final estimate to cover any extra time not specified, for example, meeting with other contractors, extra meetings, or changes to the final design.
The amount is dependent on the size and scope of the project, and will be disclosed in the final estimate. What is not used will be credited to the final invoice.
Do you do small jobs?
Yes! This company was started doing smaller jobs, and we believe that it’s an area undeserved in this industry.
Please always feel free to contact us, no matter how small the job!
How does audio video training work?
Every training program is custom designed for the people learning. No two training sessions look totally alike – because no two people have the exact same needs.
Some training will be highly involved and require multiple sessions, where other situations will take only a brief “crash course” to cover the necessary information.
To discuss training options, contact us any time!
Do you rent equipment?
At this time, SCG does not provide equipment rental, but we’re happy to help evaluate your needs and connect you with a trusted A/V equipment rental service in your area.
Can I purchase equipment from you without installation?
Yes, we will happily help you select equipment and facilitate a purchase through one of our partners. It is recommended, however, that you also consider some of our consultation services to make sure you’re getting the right gear for the job!
Do you attend services or events after the installation is complete?
It depends on the size and scope of the installation. We will discuss this with you during the installation process.
For large installations, we will be there for practice and a service or two if needed.
Our goal is to provide the best possible product, so we will be there until it’s right!
Do you do home installations?
At this time, SCG is focused primarily on commercial, school, and church clients. However, we are willing to make some exceptions for the right projects!
Feel free to give us a call to discuss your A/V needs, and we’ll provide and honest, direct answer about whether or not we’re the right fit.
Contact Us
Sound Connections Group is ready to help you improve the performance of your audio video system!
Expert A/V technicians and consultants provide the support you need to maximize your systems in the smartest way possible.
Our Best Tips!
Join our mailing list to receive tips for your A/V systems and information to help you master the art of sound and visual design in your church, school, and more.